Based on public reviews and response behavior.
600 reviews over 576 days (about 32 per month). Busiest month: 8% of reviews.
Home & Living average: score 65.9, rating 4.44 stars, reply rate 47.6%, over 3,509 ranked companies · benchmark 6 Oct 2026
Score
52.5
Industry average 65.9
13.4 below average
Rating
4.31
Industry average 4.44
0.13 below average
Reply rate
—
Industry average 47.6%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
80% of reviews positive, 19% negative
Covering October 2024 — 39 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 15% negative and 3% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,509 ranked companies in Home & Living (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.328 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.383). Review the worst months in the trend data to identify specific operational or product issues.
