Based on public reviews and response behavior.
200 reviews over 131 days (about 46 per month). Busiest month: 63% of reviews — one month dominates this sample. Languages: en 100%.
Home & Living average: score 66.8, rating 4.46 stars, reply rate 46.2%, over 4,785 ranked companies · benchmark 13 Oct 2026
Score
69.3
Industry average 66.8
2.5 above average
Rating
3.76
Industry average 4.46
0.70 below average
Reply rate
—
Industry average 46.2%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
76% of reviews positive, 25% negative
Covering September 2026 — 14 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 36% of reviews in this period, with 64% negative and 0% neutral.
Based on 5 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 4,785 ranked companies in Home & Living (benchmark 13 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.447 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.521). Review the worst months in the trend data to identify specific operational or product issues.
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