Customereye

MyCounselor.Online

Healthcare & Medical • United Statesmycounselor.online

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

58/100
−2.8 vs. last month4.86 ★ average rating · 556 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#231of 615
Top 38% · Upper Half
#1 (best)#615 (worst)
#229Peer
#230Peer
#231This company
#232Peer
#233Peer

Overall Customer Sentiment

Above Average

92% of reviews positive, 7% negative

92%
positive
  • Positive92%
  • Neutral1%
  • Negative7%

Sentiment Balance

Covering September 2024 — 15 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 87% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 552 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
22.7%
Product Quality
17.4%
Pricing
16.3%
Loyalty
15.8%
Onboarding
9.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM27/100
27/100
signal score
  • •Built from a negative-review share of 10.3% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5★
95.0%
4★
1.6%
3★
0.2%
2★
0.7%
1★
2.5%

Based on 556 analyzed reviews. Sentiment is slipping: 88.9% of reviews in the last three months were positive, compared with 95.1% in the three months before that.

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