Based on public reviews and response behavior.
1,000 reviews over 61 days (about 499 per month). Busiest month: 48% of reviews. Languages: en 92%, unknown 8%, fr 0%.
Healthcare & Medical average: score 66.2, rating 4.37 stars, reply rate 46.2%, over 2,252 ranked companies · benchmark 30 Oct 2026
Score
60.6
Industry average 66.2
5.6 below average
Rating
4.31
Industry average 4.37
0.06 below average
Reply rate
—
Industry average 46.2%
not measured
Among ranked Healthcare & Medical companies
Only companies with enough recent, scoreable reviews are ranked.
68% of reviews positive, 31% negative
Covering July 2026 — 222 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 72% of reviews in this period, with 27% negative and 0% neutral.
Based on 3 months of reviews, too short to read a trend
Share of theme mentions
Themes from the 1,000 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,252 ranked companies in Healthcare & Medical (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.264 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 74% of reviews against an industry average of 46%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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