LifeStance Health

Healthcare & Medical • United Stateslifestance.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

+20.2 vs. last month2.85 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#393of 615

Top 64% · Mid Pack

#1 (best)#615 (worst)

#391Peer

#392Peer

#393This company

#394Peer

#395Peer

Overall Customer Sentiment

Mid Pack

54% of reviews positive, 46% negative

54%

positive

Positive54%
Neutral1%
Negative46%

Sentiment Balance

Covering October 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

17.4%

Loyalty

17.4%

Pricing

12.8%

Product Quality

11.0%

Communication

10.5%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 17.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH61/100

61/100

signal score

•Built from a negative-review share of 51.3% across this company's analyzed reviews.
•19 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.9avg rating

5★

42.3%

4★

2.5%

3★

2.0%

2★

4.7%

1★

48.5%

Based on 600 analyzed reviews. Sentiment is improving: 54.8% of reviews in the last three months were positive, compared with 46.8% in the three months before that.

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