Based on public reviews and response behavior.
462 reviews over 2,099 days (about 6.7 per month). Busiest month: 18% of reviews.
Beauty & Wellness average: score 63.5, rating 4.22 stars, reply rate 38.8%, over 2,417 ranked companies · benchmark 9 Oct 2026
Score
23.8
Industry average 63.5
39.7 below average
Rating
1.69
Industry average 4.22
2.53 below average
Reply rate
—
Industry average 38.8%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
28% of reviews positive, 70% negative
Covering December 2021 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes extracted from 462 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,417 ranked companies in Beauty & Wellness (benchmark 9 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.281 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.527). Review the worst months in the trend data to identify specific operational or product issues.
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