Customereye

MMOAH

Gaming & Esports • United Statesmmoah.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

62/100
+4.7 vs. last month4.33 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#40of 259
Top 15% · Top Tier
#1 (best)#259 (worst)
#38Peer
#39Peer
#40This company
#41Peer
#42Peer

Overall Customer Sentiment

Category Leader

72% of reviews positive, 26% negative

72%
positive
  • Positive72%
  • Neutral3%
  • Negative26%

Sentiment Balance

Covering August 2024 — 7 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 588 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
22.1%
Response Speed
21.3%
Delivery Shipping
14.6%
Loyalty
11.6%
Product Quality
10.5%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 5.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH59/100
59/100
signal score
  • Built from a negative-review share of 40.7% across this company's analyzed reviews.
  • 9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
81.0%
4
2.5%
3
0.5%
2
0.8%
1
15.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 95.0% of reviews in the last three months were positive, compared with 92.5% in the three months before that.

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