Based on public reviews and response behavior.
196 reviews over 343 days (about 17 per month). Busiest month: 16% of reviews. Languages: en 86%, de 6%, fr 4%.
Software & Web Services average: score 61.8, rating 4.15 stars, reply rate 34.4%, over 3,146 ranked companies · benchmark 23 Oct 2026
Score
68.1
Industry average 61.8
6.3 above average
Rating
4.83
Industry average 4.15
0.68 above average
Reply rate
—
Industry average 34.4%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
79% of reviews positive, 20% negative
Covering September 2026 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.
Share of theme mentions
Themes extracted from 196 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,146 ranked companies in Software & Web Services (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 7% of reviews against an industry average of 34%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 145 mentions with a sentiment score of 84.15/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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