Millbry Hill

Veterinary & Pet Services • United Kingdommillbryhill.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

+33.4 vs. last month4.47 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Veterinary & Pet Services companies

#72of 92

Top 78% · Bottom Tier

#1 (best)#92 (worst)

#70Peer

#71Peer

#72This company

#73Peer

#74Peer

Overall Customer Sentiment

Below Average

76% of reviews positive, 22% negative

76%

positive

Positive76%
Neutral2%
Negative22%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 558 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

22.9%

Response Speed

13.7%

Customer Support

13.7%

Product Quality

13.4%

Loyalty

11.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 5.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH54/100

54/100

signal score

•Built from a negative-review share of 29.0% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

80.7%

4★

6.5%

3★

1.5%

2★

2.2%

1★

9.2%

Based on 600 analyzed reviews. Sentiment is slipping: 37.5% of reviews in the last three months were positive, compared with 60.0% in the three months before that.

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