Customereye

Owners Group

Veterinary & Pet Servicesownersgroup.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 2,440 days (about 1.3 per month). Busiest month: 33% of reviews. Languages: en 100%.

Overall Score

56/100
−22.2 vs. last month3.71 ★ average rating · 100 reviews
56/100 from 100 reviews over 6 months, moderate confidence.

Veterinary & Pet Services average: score 66.3, rating 4.42 stars, reply rate 36.3%, over 268 ranked companies · benchmark 7 Oct 2026

Score

55.7

Industry average 66.3

10.6 below average

Rating

3.71

Industry average 4.42

0.71 below average

Reply rate

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Industry average 36.3%

not measured

Competitive Performance Rank

Among ranked Veterinary & Pet Services companies

#206of 268 ranked in Veterinary & Pet Services
Top 77% · Bottom Tier
#1 (best)#268 (worst)
#204Peer
#205Peer
#206This company
#207Peer
#208Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

84% of reviews positive, 15% negative

84%
positive
  • Positive84%
  • Neutral1%
  • Negative15%

Sentiment Balance

Covering October 2025 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Pricing
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Loyalty
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Product Quality
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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