Customereye

FactoryOutletStore.com Reviews | Factory Outlet Store

Veterinary & Pet Services • USwww.factoryoutletstore.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

59/100
+20.0 vs. last month4.59 ★ average rating · 1,996 reviews

Competitive Performance Rank

Among fully-analyzed Veterinary & Pet Services companies

#41of 92
Top 45% · Upper Half
#1 (best)#92 (worst)
#39Peer
#40Peer
#41This company
#42Peer
#43Peer

Overall Customer Sentiment

Above Average

70% of reviews positive, 27% negative

70%
positive
  • Positive70%
  • Neutral2%
  • Negative27%

Sentiment Balance

Covering May 2024 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,995 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
26.3%
Delivery Shipping
16.8%
Customer Support
12.3%
Response Speed
10.5%
Product Quality
9.4%

Most feedback concerns Onboarding.

The most common complaint theme is Loyalty, making up 5.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH54/100
54/100
signal score
  • •Built from a negative-review share of 27.1% across this company's analyzed reviews.
  • •6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5★
77.8%
4★
13.4%
3★
3.6%
2★
1.1%
1★
4.2%

Based on 1,996 analyzed reviews. Sentiment is slipping: 10.0% of reviews in the last three months were positive, compared with 57.6% in the three months before that.

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