Microsoft Store

Software & Web Services • United Statesmicrosoftkeys.net

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

41/100

3.76 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#319of 363

Top 88% · Bottom Tier

#1 (best)#363 (worst)

#317Peer

#318Peer

#319This company

#320Peer

#321Peer

Overall Customer Sentiment

Below Average

57% of reviews positive, 40% negative

57%

positive

Positive57%
Neutral3%
Negative40%

Sentiment Balance

Covering September 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

18.2%

Pricing

13.7%

Customer Support

12.7%

Product Quality

10.7%

Response Speed

9.8%

Most feedback concerns Onboarding.

The most common complaint theme is Customer Support, making up 12.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH63/100

63/100

signal score

•Built from a negative-review share of 54.7% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

61.3%

4★

6.8%

3★

3.7%

2★

2.5%

1★

25.7%

Based on 600 analyzed reviews. Sentiment is improving: 87.5% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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