Based on public reviews and response behavior.
1,000 reviews over 1,392 days (about 22 per month). Busiest month: 5% of reviews. Languages: de 84%, unknown 10%, en 4%.
Pet Products & Supplies average: score 65.0, rating 4.38 stars, reply rate 37.2%, over 833 ranked companies · benchmark 30 Oct 2026
Score
52.2
Industry average 65.0
12.8 below average
Rating
4.48
Industry average 4.38
0.10 above average
Reply rate
—
Industry average 37.2%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
74% of reviews positive, 26% negative
Covering December 2025 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.
Reviews are mostly in German
Share of theme mentions
Themes from the 1,000 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 833 ranked companies in Pet Products & Supplies (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.458 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.463). Review the worst months in the trend data to identify specific operational or product issues.
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