Based on public reviews and response behavior.
1,000 reviews over 937 days (about 32 per month). Busiest month: 13% of reviews. Languages: fr 86%, unknown 12%, en 1%.
These figures describe an earlier period, not the last 12 months.
Pet Products & Supplies average: score 64.8, rating 4.38 stars, reply rate 37.2%, over 846 ranked companies · benchmark 1 Nov 2026
Score
64.0
Industry average 64.8
0.8 below average
Rating
4.41
Industry average 4.38
0.03 above average
Reply rate
—
Industry average 37.2%
not measured
Not ranked
no reviews in the last 12 months
68% of reviews positive, 32% negative
Covering November 2022 — 30 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 30% negative and 0% neutral.
Reviews are mostly in French
Share of theme mentions
Themes from the 1,000 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 846 ranked companies in Pet Products & Supplies (benchmark 1 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around response speed scores -0.132 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 14% of reviews against an industry average of 37%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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