Based on public reviews and response behavior.
1,791 reviews over 2,981 days (about 18 per month). Busiest month: 15% of reviews. Languages: en 96%, unknown 3%, fr 1%.
Pet Products & Supplies average: score 64.9, rating 4.38 stars, reply rate 37.2%, over 845 ranked companies · benchmark 31 Oct 2026
Score
63.9
Industry average 64.9
1.0 below average
Rating
3.08
Industry average 4.38
1.30 below average
Reply rate
—
Industry average 37.2%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
52% of reviews positive, 46% negative
Covering September 2026 — 48 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 69% of reviews in this period, with 31% negative and 0% neutral.
Share of theme mentions
Themes from the 1,791 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 845 ranked companies in Pet Products & Supplies (benchmark 31 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
"Onboarding" is the strongest recurring theme in the reviews: 217 mentions with a sentiment score of 70.40/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
An average rating of 3.08 stars is 1.3 below the Pet Products & Supplies average of 4.4. The fastest route is the weakest topic below: it is where the one- and two-star reviews cluster.
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