Based on public reviews and response behavior.
100 reviews over 30 days (about 101 per month). Busiest month: 95% of reviews — one month dominates this sample. Languages: en 100%.
Pet Products & Supplies average: score 64.9, rating 4.38 stars, reply rate 37.2%, over 845 ranked companies · benchmark 31 Oct 2026
Score
64.1
Industry average 64.9
0.8 below average
Rating
4.54
Industry average 4.38
0.16 above average
Reply rate
—
Industry average 37.2%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
68% of reviews positive, 31% negative
Covering October 2026 — 95 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 31% negative and 0% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 845 ranked companies in Pet Products & Supplies (benchmark 31 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 90% of reviews against an industry average of 37%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 54 mentions with a sentiment score of 79.80/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
