Customereye

Mecca Bingo

Gaming & Esports • United Kingdommeccabingo.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
−34.4 vs. last month1.77 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#140of 259
Top 54% · Mid Pack
#1 (best)#259 (worst)
#138Peer
#139Peer
#140This company
#141Peer
#142Peer

Overall Customer Sentiment

Mid Pack

51% of reviews positive, 48% negative

51%
positive
  • Positive51%
  • Neutral1%
  • Negative48%

Sentiment Balance

Covering November 2024 — 15 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 27% of reviews in this period, with 73% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
19.0%
Customer Support
17.7%
Pricing
16.0%
Problem Resolution
11.0%
Communication
9.8%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 19.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM44/100
44/100
signal score
  • Built from a negative-review share of 34.3% across this company's analyzed reviews.
  • 21 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.8avg rating
5
14.2%
4
2.7%
3
3.0%
2
6.3%
1
73.8%

Based on 600 analyzed reviews. Sentiment is improving: 26.0% of reviews in the last three months were positive, compared with 7.3% in the three months before that.

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