Customereye

The Impound - Secure Star Citizen Store

Gaming & Esports • United Statestheimpound.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

63/100
+9.3 vs. last month4.95 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#39of 259
Top 15% · Top Tier
#1 (best)#259 (worst)
#37Peer
#38Peer
#39This company
#40Peer
#41Peer

Overall Customer Sentiment

Category Leader

70% of reviews positive, 26% negative

70%
positive
  • Positive70%
  • Neutral4%
  • Negative26%

Sentiment Balance

Covering September 2024 — 34 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 21% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Response Speed
27.9%
Delivery Shipping
14.2%
Customer Support
11.0%
Loyalty
10.6%
Onboarding
10.3%

Most feedback concerns Response Speed.

The most common complaint theme is Problem Resolution, making up 3.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100
38/100
signal score
  • Built from a negative-review share of 38.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

5.0avg rating
5
97.7%
4
1.5%
3
0.0%
2
0.2%
1
0.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 99.6% in the three months before that.

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