Materials Market

Construction & Industrial • United Kingdommaterialsmarket.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

60/100

−11.3 vs. last month4.05 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#125of 404

Top 31% · Upper Half

#1 (best)#404 (worst)

#123Peer

#124Peer

#125This company

#126Peer

#127Peer

Overall Customer Sentiment

Above Average

67% of reviews positive, 32% negative

67%

positive

Positive67%
Neutral1%
Negative32%

Sentiment Balance

Covering November 2024 — 45 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 62% of reviews in this period, with 38% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

22.6%

Pricing

14.4%

Customer Support

13.2%

Product Quality

13.2%

Response Speed

10.3%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Response Speed, making up 10.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM47/100

47/100

signal score

•Built from a negative-review share of 30.7% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

70.8%

4★

5.3%

3★

2.3%

2★

1.5%

1★

20.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 81.5% of reviews in the last three months were positive, compared with 81.5% in the three months before that.

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