Construction & Industrial • United Stateswww.southerncharmhi.com
Review data last updated .
Based on public reviews and response behavior.
100 reviews over 1,604 days (about 1.9 per month). Busiest month: 10% of reviews. Languages: en 97%, unknown 3%.
Construction & Industrial average: score 68.2, rating 4.53 stars, reply rate 46.8%, over 1,644 ranked companies · benchmark 30 Oct 2026
Score
61.4
Industry average 68.2
6.8 below average
Rating
4.95
Industry average 4.53
0.42 above average
Reply rate
—
Industry average 46.8%
not measured
Among ranked Construction & Industrial companies
Only companies with enough recent, scoreable reviews are ranked.
91% of reviews positive, 8% negative
Covering February 2024 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,644 ranked companies in Construction & Industrial (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 15% of reviews against an industry average of 47%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 54 mentions with a sentiment score of 91.55/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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