Customereye

Manchester Private Hospital

Healthcare & Medical • United Kingdommanchesterprivatehospital.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

62/100
−24.5 vs. last month4.89 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#174of 615
Top 28% · Upper Half
#1 (best)#615 (worst)
#172Peer
#173Peer
#174This company
#175Peer
#176Peer

Overall Customer Sentiment

Above Average

97% of reviews positive, 3% negative

97%
positive
  • Positive97%
  • Neutral0%
  • Negative3%

Sentiment Balance

Covering November 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
24.4%
Product Quality
20.2%
Loyalty
19.3%
Pricing
12.0%
Response Speed
6.3%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW8/100
8/100
signal score
  • Built from a negative-review share of 8.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
94.2%
4
3.8%
3
0.3%
2
0.0%
1
1.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 98.5% of reviews in the last three months were positive, compared with 95.6% in the three months before that.

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