Customereye

US Service Animals

Healthcare & Medical • United Statesusserviceanimals.org

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

58/100
−0.5 vs. last month4.90 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#241of 615
Top 39% · Upper Half
#1 (best)#615 (worst)
#239Peer
#240Peer
#241This company
#242Peer
#243Peer

Overall Customer Sentiment

Above Average

92% of reviews positive, 8% negative

92%
positive
  • Positive92%
  • Neutral1%
  • Negative8%

Sentiment Balance

Covering October 2024 — 21 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 10% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
33.5%
Onboarding
17.4%
Product Quality
15.7%
Response Speed
8.8%
Loyalty
7.4%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW11/100
11/100
signal score
  • Built from a negative-review share of 11.3% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
95.2%
4
2.8%
3
0.2%
2
0.2%
1
1.7%

Based on 600 analyzed reviews.

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