Customereye

The Original MakeUp Eraser

Beauty & Wellness • United Statesmakeuperaser.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

56/100
4.60 ★ average rating · 998 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#178of 351
Top 51% · Mid Pack
#1 (best)#351 (worst)
#176Peer
#177Peer
#178This company
#179Peer
#180Peer

Overall Customer Sentiment

Mid Pack

87% of reviews positive, 13% negative

87%
positive
  • Positive87%
  • Neutral0%
  • Negative13%

Sentiment Balance

Covering April 2023 — 52 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 85% of reviews in this period, with 15% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 982 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2023.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
23.1%
Delivery Shipping
16.9%
Loyalty
15.2%
Pricing
9.6%
Customer Support
8.5%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 4.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW17/100
17/100
signal score
  • Built from a negative-review share of 12.6% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
84.4%
4
5.2%
3
2.4%
2
2.1%
1
5.9%

Based on 998 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis