Makemesurprise

Home & Living • United Statesmakemesurprise.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

53/100

+1.8 vs. last month4.67 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#357of 675

Top 53% · Mid Pack

#1 (best)#675 (worst)

#355Peer

#356Peer

#357This company

#358Peer

#359Peer

Overall Customer Sentiment

Mid Pack

84% of reviews positive, 14% negative

84%

positive

Positive84%
Neutral2%
Negative14%

Sentiment Balance

Covering December 2024 — 107 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 84% of reviews in this period, with 12% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

27.5%

Delivery Shipping

22.7%

Product Quality

14.6%

Response Speed

10.4%

Customer Support

5.5%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100

32/100

signal score

•Built from a negative-review share of 29.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

79.8%

4★

13.8%

3★

2.7%

2★

1.0%

1★

2.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 96.0% of reviews in the last three months were positive, compared with 97.9% in the three months before that.

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