Customereye

MailerLite

Software & Web Services • United Statesmailerlite.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

52/100
+4.7 vs. last month4.33 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#176of 363
Top 48% · Upper Half
#1 (best)#363 (worst)
#174Peer
#175Peer
#176This company
#177Peer
#178Peer

Overall Customer Sentiment

Above Average

81% of reviews positive, 17% negative

81%
positive
  • Positive81%
  • Neutral2%
  • Negative17%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
27.7%
Problem Resolution
13.0%
Response Speed
12.3%
Communication
11.2%
Product Quality
10.2%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH53/100
53/100
signal score
  • •Built from a negative-review share of 24.3% across this company's analyzed reviews.
  • •7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5★
80.7%
4★
2.8%
3★
0.5%
2★
0.7%
1★
15.3%

Based on 600 analyzed reviews. Sentiment is slipping: 7.7% of reviews in the last three months were positive, compared with 24.1% in the three months before that.

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