Lumin

Cosmetics & Fragrance • United Statesluminskin.com

Review data last updated August 12, 2026.

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Based on public reviews and response behavior.

Overall Score

59/100

−47.6 vs. last month3.17 ★ average rating · 999 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#76of 191

Top 40% · Upper Half

#1 (best)#191 (worst)

#74Peer

#75Peer

#76This company

#77Peer

#78Peer

Overall Customer Sentiment

Above Average

55% of reviews positive, 44% negative

55%

positive

Positive55%
Neutral1%
Negative44%

Sentiment Balance

Covering July 2026 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 83% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 999 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

15.8%

Customer Support

15.2%

Product Quality

14.7%

Pricing

13.9%

Loyalty

13.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 15.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH64/100

64/100

signal score

•Built from a negative-review share of 43.9% across this company's analyzed reviews.
•25 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.2avg rating

5★

46.6%

4★

6.3%

3★

3.1%

2★

4.9%

1★

39.0%

Based on 999 analyzed reviews. Sentiment is holding steady: 41.5% of reviews in the last three months were positive, compared with 41.2% in the three months before that.

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