Lorex Technology Inc

Home & Living • Canadalorextechnology.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

55/100

3.55 ★ average rating · 671 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#318of 675

Top 47% · Upper Half

#1 (best)#675 (worst)

#316Peer

#317Peer

#318This company

#319Peer

#320Peer

Overall Customer Sentiment

Above Average

56% of reviews positive, 42% negative

56%

positive

Positive56%
Neutral2%
Negative42%

Sentiment Balance

Covering October 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 632 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.6%

Problem Resolution

17.2%

Product Quality

10.8%

Response Speed

10.6%

Loyalty

10.1%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 24.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH67/100

67/100

signal score

•Built from a negative-review share of 42.3% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

59.6%

4★

2.7%

3★

1.8%

2★

4.8%

1★

31.1%

Based on 671 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 16.7% in the three months before that.

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