Lensabl

Healthcare & Medical • United Stateslensabl.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

−14.4 vs. last month2.97 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#417of 615

Top 68% · Mid Pack

#1 (best)#615 (worst)

#415Peer

#416Peer

#417This company

#418Peer

#419Peer

Overall Customer Sentiment

Mid Pack

49% of reviews positive, 50% negative

49%

positive

Positive49%
Neutral1%
Negative50%

Sentiment Balance

Covering September 2024 — 21 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 76% of reviews in this period, with 24% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

17.2%

Loyalty

13.4%

Customer Support

13.3%

Product Quality

13.0%

Communication

9.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 17.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH58/100

58/100

signal score

•Built from a negative-review share of 48.0% across this company's analyzed reviews.
•13 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.0avg rating

5★

34.0%

4★

9.7%

3★

10.8%

2★

10.2%

1★

35.3%

Based on 600 analyzed reviews. Sentiment is improving: 78.9% of reviews in the last three months were positive, compared with 68.3% in the three months before that.

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