Spire Healthcare

Healthcare & Medical • United Kingdomwww.spirehealthcare.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

55/100

−12.8 vs. last month4.67 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#295of 615

Top 48% · Upper Half

#1 (best)#615 (worst)

#293Peer

#294Peer

#295This company

#296Peer

#297Peer

Overall Customer Sentiment

Above Average

85% of reviews positive, 14% negative

85%

positive

Positive85%
Neutral1%
Negative14%

Sentiment Balance

Covering December 2024 — 16 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

35.2%

Product Quality

18.0%

Loyalty

14.6%

Pricing

9.3%

Delivery Shipping

6.8%

Most feedback concerns Customer Support.

The most common complaint theme is Response Speed, making up 3.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM26/100

26/100

signal score

•Built from a negative-review share of 23.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

87.0%

4★

5.0%

3★

1.5%

2★

1.3%

1★

5.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 94.7% of reviews in the last three months were positive, compared with 92.4% in the three months before that.

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