Customereye

LELO

Appliances & Home Electronics • United Kingdomlelo.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
4.23 ★ average rating · 583 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#94of 189
Top 50% · Upper Half
#1 (best)#189 (worst)
#92Peer
#93Peer
#94This company
#95Peer
#96Peer

Overall Customer Sentiment

Above Average

78% of reviews positive, 21% negative

78%
positive
  • Positive78%
  • Neutral1%
  • Negative21%

Sentiment Balance

Covering January 2026 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 539 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
21.2%
Product Quality
13.8%
Loyalty
11.5%
Delivery Shipping
11.0%
Response Speed
10.6%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100
31/100
signal score
  • Built from a negative-review share of 20.6% across this company's analyzed reviews.
  • 5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
77.2%
4
3.1%
3
1.0%
2
3.3%
1
15.4%

Based on 583 analyzed reviews. Sentiment is holding steady: 20.0% of reviews in the last three months were positive, compared with 20.0% in the three months before that.

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