Customereye

Muse

Appliances & Home Electronics • Canadachoosemuse.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

47/100
+19.0 vs. last month3.95 ★ average rating · 1,548 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#133of 189
Top 70% · Mid Pack
#1 (best)#189 (worst)
#131Peer
#132Peer
#133This company
#134Peer
#135Peer

Overall Customer Sentiment

Mid Pack

69% of reviews positive, 30% negative

69%
positive
  • Positive69%
  • Neutral2%
  • Negative30%

Sentiment Balance

Covering March 2026 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,508 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
17.9%
Loyalty
17.9%
Product Quality
14.0%
Pricing
13.6%
Problem Resolution
8.2%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 7.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM46/100
46/100
signal score
  • Built from a negative-review share of 29.7% across this company's analyzed reviews.
  • 8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating
5
62.5%
4
9.0%
3
5.8%
2
5.7%
1
16.9%

Based on 1,548 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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