Legacybox

Media & Content • United Stateslegacybox.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

46/100

−7.5 vs. last month4.07 ★ average rating · 603 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#130of 172

Top 76% · Bottom Tier

#1 (best)#172 (worst)

#128Peer

#129Peer

#130This company

#131Peer

#132Peer

Overall Customer Sentiment

Below Average

70% of reviews positive, 29% negative

70%

positive

Positive70%
Neutral2%
Negative28%

Sentiment Balance

Covering October 2024 — 14 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 29% negative and 7% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 603 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

19.4%

Delivery Shipping

17.0%

Loyalty

12.8%

Response Speed

12.2%

Customer Support

10.4%

Most feedback concerns Onboarding.

The most common complaint theme is Delivery Shipping, making up 17.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100

25/100

signal score

•Built from a negative-review share of 28.5% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

65.8%

4★

11.3%

3★

3.3%

2★

3.3%

1★

16.3%

Based on 603 analyzed reviews. Sentiment is improving: 87.6% of reviews in the last three months were positive, compared with 72.3% in the three months before that.

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