Based on public reviews and response behavior.
1,137 reviews over 1,004 days (about 34 per month). Busiest month: 11% of reviews. Languages: en 97%, unknown 3%, cy 0%.
Home & Living average: score 67.3, rating 4.41 stars, reply rate 44.7%, over 5,714 ranked companies · benchmark 1 Nov 2026
Score
52.5
Industry average 67.3
14.8 below average
Rating
2.62
Industry average 4.41
1.79 below average
Reply rate
—
Industry average 44.7%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
40% of reviews positive, 58% negative
Covering September 2026 — 12 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Share of theme mentions
Themes from the 1,137 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 5,714 ranked companies in Home & Living (benchmark 1 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around pricing scores -0.269 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 52.5 sits in the bottom quarter of about 5,700 ranked Home & Living companies (25th percentile: 58, median: 69). The weakest topic and the reply rate are the two levers that move this score fastest.
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