Customereye

Afloral

Home & Living • United Statesafloral.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
4.49 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#411of 675
Top 61% · Mid Pack
#1 (best)#675 (worst)
#409Peer
#410Peer
#411This company
#412Peer
#413Peer

Overall Customer Sentiment

Mid Pack

80% of reviews positive, 19% negative

80%
positive
  • Positive80%
  • Neutral2%
  • Negative19%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 585 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
25.6%
Product Quality
22.8%
Response Speed
14.2%
Loyalty
11.2%
Pricing
7.9%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM43/100
43/100
signal score
  • Built from a negative-review share of 23.7% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
79.3%
4
6.0%
3
4.7%
2
4.7%
1
5.3%

Based on 600 analyzed reviews. Sentiment is slipping: 20.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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