Customereye

BPS Access Solutions

Construction & Industrial • United Kingdomladdersandscaffoldtowers.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

55/100
4.76 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#174of 404
Top 43% · Upper Half
#1 (best)#404 (worst)
#172Peer
#173Peer
#174This company
#175Peer
#176Peer

Overall Customer Sentiment

Above Average

85% of reviews positive, 14% negative

85%
positive
  • Positive85%
  • Neutral1%
  • Negative14%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
17.7%
Product Quality
17.5%
Customer Support
14.9%
Response Speed
10.8%
Loyalty
10.4%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100
39/100
signal score
  • •Built from a negative-review share of 22.3% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
90.2%
4★
4.5%
3★
1.0%
2★
0.2%
1★
4.2%

Based on 600 analyzed reviews. Sentiment is slipping: 74.4% of reviews in the last three months were positive, compared with 94.9% in the three months before that.

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