Customereye

Kobowork

Professional Services • United Stateskobowork.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

56/100
4.91 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#229of 517
Top 44% · Upper Half
#1 (best)#517 (worst)
#227Peer
#228Peer
#229This company
#230Peer
#231Peer

Overall Customer Sentiment

Above Average

89% of reviews positive, 10% negative

89%
positive
  • Positive89%
  • Neutral1%
  • Negative10%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
26.3%
Response Speed
18.8%
Loyalty
15.0%
Customer Support
12.6%
Communication
7.4%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM28/100
28/100
signal score
  • Built from a negative-review share of 24.3% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
95.3%
4
2.7%
3
0.5%
2
0.3%
1
1.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 96.2% of reviews in the last three months were positive, compared with 98.0% in the three months before that.

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