Customereye

HookPoint

Professional Serviceshookpoint.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 742 days (about 4.1 per month). Busiest month: 13% of reviews. Languages: en 100%.

Overall Score

59/100
−25.0 vs. last month4.72 ★ average rating · 100 reviews
59/100 from 100 reviews over 13 months, moderate confidence.

Professional Services average: score 58.9, rating 4.24 stars, reply rate 43.6%, over 868 ranked companies · benchmark 16 Sept 2026

Score58.7vs 58.90.2Rating4.72vs 4.240.48Reply ratevs 43.6%

Competitive Performance Rank

Among ranked Professional Services companies

#414of 868 ranked in Professional Services
Top 48% · Upper Half
#1 (best)#868 (worst)
#412Peer
#413Peer
#414This company
#415Peer
#416Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

88% of reviews positive, 12% negative

88%
positive
  • Positive88%
  • Neutral0%
  • Negative12%

Sentiment Balance

Covering September 2025 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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