Klass Wagen Portugal

Automotive & Mobility • Portugalklasswagen.pt

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

42/100

+11.9 vs. last month4.15 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#210of 265

Top 79% · Bottom Tier

#1 (best)#265 (worst)

#208Peer

#209Peer

#210This company

#211Peer

#212Peer

Overall Customer Sentiment

Below Average

60% of reviews positive, 38% negative

60%

positive

Positive60%
Neutral2%
Negative38%

Sentiment Balance

Covering October 2024 — 117 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 43% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

27.9%

Loyalty

15.1%

Product Quality

15.1%

Response Speed

10.3%

Pricing

9.6%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 15.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH52/100

52/100

signal score

•Built from a negative-review share of 38.0% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

75.7%

4★

3.5%

3★

0.5%

2★

1.0%

1★

19.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 78.6% of reviews in the last three months were positive, compared with 80.8% in the three months before that.

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