Based on public reviews and response behavior.
627 reviews over 2,873 days (about 6.6 per month). Busiest month: 20% of reviews. Languages: en 84%, de 16%, unknown 0%.
Healthcare & Medical average: score 66.1, rating 4.36 stars, reply rate 46.1%, over 2,261 ranked companies · benchmark 2 Nov 2026
Score
60.1
Industry average 66.1
6.0 below average
Rating
4.01
Industry average 4.36
0.35 below average
Reply rate
—
Industry average 46.1%
not measured
Among ranked Healthcare & Medical companies
Only companies with enough recent, scoreable reviews are ranked.
67% of reviews positive, 31% negative
Covering August 2026 — 17 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 18% of reviews in this period, with 71% negative and 12% neutral.
Share of theme mentions
Themes from the 627 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,261 ranked companies in Healthcare & Medical (benchmark 2 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.127 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 0% of reviews against an industry average of 46%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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