Customereye

KEDMA

Cosmetics & Fragrance • United Stateskedmacosmetics.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

51/100
−16.6 vs. last month4.50 ★ average rating · 658 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#147of 191
Top 77% · Bottom Tier
#1 (best)#191 (worst)
#145Peer
#146Peer
#147This company
#148Peer
#149Peer

Overall Customer Sentiment

Below Average

69% of reviews positive, 30% negative

69%
positive
  • Positive69%
  • Neutral1%
  • Negative30%

Sentiment Balance

Covering June 2026 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 638 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
20.0%
Delivery Shipping
16.5%
Customer Support
12.7%
Response Speed
12.4%
Pricing
12.4%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW22/100
22/100
signal score
  • •Built from a negative-review share of 30.2% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
83.4%
4★
4.0%
3★
1.7%
2★
1.4%
1★
9.6%

Based on 658 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 89.5% in the three months before that.

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