Based on public reviews and response behavior.
2,064 reviews over 3,357 days (about 19 per month). Busiest month: 4% of reviews. Languages: en 99%, unknown 1%, es 0%.
Cosmetics & Fragrance average: score 60.6, rating 4.30 stars, reply rate 37.0%, over 380 ranked companies · benchmark 6 Oct 2026
Score
68.4
Industry average 60.6
7.8 above average
Rating
3.22
Industry average 4.30
1.08 below average
Reply rate
—
Industry average 37.0%
not measured
Among ranked Cosmetics & Fragrance companies
Only companies with enough recent, scoreable reviews are ranked.
58% of reviews positive, 40% negative
Covering August 2026 — 15 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 40% negative and 20% neutral.
Share of theme mentions
Themes extracted from 2,064 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 380 ranked companies in Cosmetics & Fragrance (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 48% of reviews against an industry average of 37%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 715 mentions with a sentiment score of 71.95/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
