Customereye

Jurassic Bark

Pet Products & Supplies • United Kingdomjurassicbark-online.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

53/100
−2.1 vs. last month4.88 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#188of 263
Top 71% · Mid Pack
#1 (best)#263 (worst)
#186Peer
#187Peer
#188This company
#189Peer
#190Peer

Overall Customer Sentiment

Mid Pack

84% of reviews positive, 15% negative

84%
positive
  • Positive84%
  • Neutral1%
  • Negative15%

Sentiment Balance

Covering October 2024 — 11 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 18% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.7%
Response Speed
17.6%
Product Quality
13.9%
Customer Support
12.8%
Pricing
11.1%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100
42/100
signal score
  • •Built from a negative-review share of 24.7% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5★
95.3%
4★
1.7%
3★
0.3%
2★
1.2%
1★
1.5%

Based on 600 analyzed reviews. Sentiment is slipping: 85.7% of reviews in the last three months were positive, compared with 94.8% in the three months before that.

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