Based on public reviews and response behavior.
Among fully-analyzed Pet Products & Supplies companies
21% of reviews positive, 77% negative
Covering July 2026 — 422 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 23% of reviews in this period, with 76% negative and 1% neutral.
Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Customer Support, making up 42.4% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 1,000 analyzed reviews.
