Customereye

Jolly Tots

Kids & Familyjollytotsltd.co.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 174 days (about 35 per month). Busiest month: 23% of reviews. Languages: en 100%.

Overall Score

64/100
Short observation window (174 days)
−11.8 vs. last month4.97 ★ average rating · 200 reviews
64/100 from 200 reviews over 6 months, moderate confidence. trend not shown: window under six months.

Kids & Family average: score 68.2, rating 4.38 stars, reply rate 51.4%, over 65 ranked companies · benchmark 2 Oct 2026

Score

63.9

Industry average 68.2

4.3 below average

Rating

4.97

Industry average 4.38

0.59 above average

Reply rate

—

Industry average 51.4%

not measured

Competitive Performance Rank

Among ranked Kids & Family companies

#42of 65 ranked in Kids & Family
Top 65% · Mid Pack
#1 (best)#65 (worst)
#40Peer
#41Peer
#42This company
#43Peer
#44Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

99% of reviews positive, 2% negative

99%
positive
  • Positive99%
  • Neutral0%
  • Negative2%

Sentiment Balance

Covering September 2026 — 17 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 12% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 6 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Product Quality
Hidden
Loyalty
Hidden
Hidden

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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