Customereye

JOI

Software & Web Services • United Statesjoi.com

Review data last updated .

Based on public reviews and response behavior.

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197 reviews over 273 days (about 22 per month). Busiest month: 23% of reviews. Languages: en 94%, de 2%, es 1%.

Overall Score

71/100
−20.5 vs. last month4.08 ★ average rating · 197 reviews
71/100 from 197 reviews over 10 months, moderate confidence.

Software & Web Services average: score 59.8, rating 4.00 stars, reply rate 35.3%, over 2,465 ranked companies · benchmark 2 Nov 2026

Score

70.7

Industry average 59.8

10.9 above average

Rating

4.08

Industry average 4.00

0.08 above average

Reply rate

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Industry average 35.3%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#677of 2465 ranked in Software & Web Services
Top 27% · Upper Halfup 337 from last month
#1 (best)#2465 (worst)
#675Peer
#676Peer
#677This company
#678Peer
#679Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

78% of reviews positive, 21% negative

78%
positive
  • Positive78%
  • Neutral1%
  • Negative21%

Sentiment Balance

Covering October 2026 — 11 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 55% of reviews in this period, with 46% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Product Quality
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Customer Support
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Pricing
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Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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