Customereye

JFK Long Term Parking Inc.

Automotive & Mobility • United Statesjfklongtermparking.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

49/100
−6.3 vs. last month4.68 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#155of 265
Top 58% · Mid Pack
#1 (best)#265 (worst)
#153Peer
#154Peer
#155This company
#156Peer
#157Peer

Overall Customer Sentiment

Mid Pack

74% of reviews positive, 24% negative

74%
positive
  • Positive74%
  • Neutral3%
  • Negative24%

Sentiment Balance

Covering October 2024 — 75 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 72% of reviews in this period, with 28% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
20.8%
Response Speed
19.2%
Loyalty
17.7%
Product Quality
13.7%
Onboarding
12.7%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 2.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM28/100
28/100
signal score
  • Built from a negative-review share of 28.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
86.5%
4
5.0%
3
3.0%
2
1.0%
1
4.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 94.8% of reviews in the last three months were positive, compared with 94.8% in the three months before that.

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