Customereye

James Porter & Son

General Retail & Marketplacesjames-porter.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 628 days (about 4.8 per month). Busiest month: 10% of reviews. Languages: en 100%.

Overall Score

97/100
+14.3 vs. last month4.89 ★ average rating · 100 reviews
97/100 from 100 reviews over 16 months, moderate confidence.

General Retail & Marketplaces average: score 61.3, rating 4.17 stars, reply rate 35.6%, over 2,189 ranked companies · benchmark 2 Oct 2026

Score

96.9

Industry average 61.3

35.6 above average

Rating

4.89

Industry average 4.17

0.72 above average

Reply rate

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Industry average 35.6%

not measured

Competitive Performance Rank

Among ranked General Retail & Marketplaces companies

#3of 2189 ranked in General Retail & Marketplaces
Top 1% · Top Tier
#1 (best)#2189 (worst)
#1Peer
#2Peer
#3This company
#4Peer
#5Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

98% of reviews positive, 2% negative

98%
positive
  • Positive98%
  • Neutral0%
  • Negative2%

Sentiment Balance

Covering August 2026 — 8 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Product Quality
Hidden
Loyalty
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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