Customereye

ComparetheDiamond

General Retail & Marketplaces • United Kingdomcomparethediamond.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

62/100
+4.1 vs. last month4.90 ★ average rating · 86 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#72of 359
Top 20% · Top Tier
#1 (best)#359 (worst)
#70Peer
#71Peer
#72This company
#73Peer
#74Peer

Overall Customer Sentiment

Category Leader

97% of reviews positive, 4% negative

97%
positive
  • Positive97%
  • Neutral0%
  • Negative4%

Sentiment Balance

Covering June 2011 — 11 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 85 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2011.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
19.4%
Product Quality
19.1%
Loyalty
16.7%
Delivery Shipping
11.2%
Pricing
9.7%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW4/100
4/100
signal score
  • Built from a negative-review share of 3.5% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
91.9%
4
7.0%
3
0.0%
2
1.2%
1
0.0%

Based on 86 analyzed reviews.

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