Customereye

Quality Diamonds

General Retail & Marketplaces • United Kingdomqualitydiamonds.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

61/100
4.92 ★ average rating · 151 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#79of 359
Top 22% · Top Tier
#1 (best)#359 (worst)
#77Peer
#78Peer
#79This company
#80Peer
#81Peer

Overall Customer Sentiment

Category Leader

95% of reviews positive, 5% negative

95%
positive
  • Positive95%
  • Neutral0%
  • Negative5%

Sentiment Balance

Covering September 2013 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 151 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2013.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
21.6%
Customer Support
21.6%
Loyalty
14.4%
Pricing
9.6%
Delivery Shipping
9.4%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW5/100
5/100
signal score
  • Built from a negative-review share of 5.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
93.4%
4
5.3%
3
1.3%
2
0.0%
1
0.0%

Based on 151 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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