Based on public reviews and response behavior.
600 reviews over 21 days (about 870 per month). Busiest month: 100% of reviews — one month dominates this sample.
Travel & Hospitality average: score 61.3, rating 3.93 stars, reply rate 39.5%, over 971 ranked companies · benchmark 13 Oct 2026
Score
48.0
Industry average 61.3
13.3 below average
Rating
4.67
Industry average 3.93
0.74 above average
Reply rate
—
Industry average 39.5%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
75% of reviews positive, 22% negative
Covering October 2024 — 600 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 22% negative and 3% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 971 ranked companies in Travel & Hospitality (benchmark 13 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.198). Review the worst months in the trend data to identify specific operational or product issues.
An overall score of 48.0 sits in the bottom quarter of about 950 ranked Travel & Hospitality companies (25th percentile: 48, median: 63). The weakest topic and the reply rate are the two levers that move this score fastest.
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